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Royal Sun Resort - Privacy Policy

At Royal Sun Resort we understand that privacy is an important issue for visitors to our website and its related domains. The following information is designed to help visitors understand what information we collect from our site, and how we handle and use the information after that.

 

1.  IDENTIFICATION.

  • Holder: ROYAL SUN HOTEL S.L (hereinafter, “Royal Sun”).

  • TAX ID No.: B38945382

  • Registered office: Calle Geranio 16, 38683 Los Gigantes, Tenerife

  • Email:  info@royalsunresort.com

 

2. INFORMATION AND CONSENT

By reading this Privacy Policy, the user is hereby informed on how ROYAL SUN collects, processes and protects personal data furnished through the website www.royalsunresort.com (hereinafter, the “website”), as well as through their connection and browsing of the Website (hereinafter, “browsing”) and those other data that may be provided in the future to ROYAL SUN through the Accommodation Agreement or any other enabled means.

The User must carefully read this Privacy Policy, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether he/she wishes to provide their personal data, or those of third parties, to ROYAL SUN .

 

3. OBLIGATORY NATURE OF PROVIDING THE DATA.

The data requested in the forms accessible from the ROYAL SUN Website are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

 

4. FOR WHAT PURPOSE WILL ROYAL SUN PROCESS THE USER’S PERSONAL DATA AND FOR HOW LONG?

Depending on the User’s requests, the personal data collected will be processed by ROYAL SUN in accordance with the following purposes:

  • To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.

  • To manage the subscription to the newsletter and subsequent sending of this.

  • To manage the User’s contact requests with ROYAL SUN  through the channels provided to this end.

  • To manage the sending of personalised commercial communications by electronic means, in cases in which the User expressly consents. 

  • To manage the provision of the contracted accommodation service, as well as additional services.

  • To manage surveys and/or evaluations regarding the quality of the services provided by ROYAL SUN  and/or the perception of its image as a company.

The User’s data will be kept for the period required to fulfil each purpose or until the User requests their withdrawal from ROYAL SUN, opposes or revokes their consent.

 

5. WHAT USER DATA WILL ROYAL SUN  PROCESS?

ROYAL SUN  may process the following categories of data, depending on the request made by the User:

  • Identification data: name, surname(s)

  • Contact details: Postal address, mobile telephone number, email address. 

  • User ID codes or passwords

  • Personal data: date of birth, gender, nationality.

  • Details of preferences.

  • Card data, required for payment of the booking or to guarantee the same as well as to pay for the stay or the services associated with it. 

In the event that the User provides third-party data, he/she declares that they have the third party’s consent and undertakes to provide the interested party -the data holder- with the information contained in this Privacy Policy, duly exonerating ROYAL SUN  from any liability in this regard. However, ROYAL SUN  may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

 

6. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact ROYAL SUN  through the following channels: By means of a letter addressed to ROYAL SUN HOTEL, S.L., C/ Geranio 16, 38683, Los Gigantes, Tenerife, or by means of an email sent to info@royalsunresort.com, in both cases with the Reference “Data Protection”.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between ROYAL SUN  and the User, the processing would be legitimized as it is necessary for compliance with said purposes. Elsewhere, the processing undertaken in the performance of surveys and/or evaluations regarding the quality of the services provided by ROYAL SUN  and/or the perception of its image as a company will be carried out on the basis of the legitimate interest of the data controller.

 

7. TO WHICH RECIPIENTS WILL THE USER’S DATA BE DISCLOSED? 

The User’s data may be disclosed to: 

  • Partners and collaborating companies of the Meliá Group for the fulfilment of the aforementioned purposes and/or, if so authorised, for sending commercial communications. 

  • Public Administrations, in the cases provided for under Law. 

The recipients indicated in this section may be located within or outside the European Economic Area, in the latter case international data transfers must be duly legitimated. 

 

8. USER’S RESPONSIBILITY.

The User:

  • Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to ROYAL SUN  is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

  • Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to ROYAL SUN  for the purposes indicated.

  • Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to ROYAL SUN  or third parties.

 

9. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS.

One of the purposes for which ROYAL SUN  processes the User’s data will be for the sending of commercial communications, through electronic means, with information concerning products, services, promotions, offers, events or relevant news for Users. Whenever any communication of this type is made, it will be sent solely and exclusively to those Users who have authorised its reception and/or who have not previously expressed their refusal to receive them.

To carry out the foregoing task, ROYAL SUN may analyse the data obtained in order to create user profiles that allow a more detailed definition of the products that may be of interest.

In the event that the User wishes to stop receiving commercial or promotional communications from ROYAL SUN , he/she may request cancellation of the service by sending an email to the following email address: info@royalsunresort.com, as well as indicating their wish not to receive them through the withdrawal option provided in each of the commercial communications sent.

 

10. EXERCISE OF RIGHTS.

The User may send a letter to ROYAL SUN HOTEL S.L., Calle Geranio 16, Los Gigantes, 38683, Santa Cruz de Tenerife, or through an email to the address info@royalsunresort.com, in both cases with the Reference “Data Protection”, and attaching a photocopy of the current ID document or passport, at any time free of charge, to:

  • Revocation of consent granted.

  • To obtain confirmation about whether or not personal data concerning the User is being processed at ROYAL SUN.

  • To access their personal details.

  • To rectify any inaccurate or incomplete data.

  • To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

  • To obtain from ROYAL SUN  the limitation of data processing when any of the conditions provided in the data protection regulations are met.

  • To get human intervention, to express your point of view and to challenge the automated decisions adopted by ROYAL SUN.

  • To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Control Authority. 

 

11. SECURITY MEASURES.

ROYAL SUN  will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

 

Date of last update:23 of May 2018

 

 

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