We care Royal Sun Resort

PPE for Receptionists: Where stipulated by local health guidelines, team members will wear protective gear when necessary.
Social Distancing: We have created social distancing marking barriers and ropes clearly outlining the recommended social distancing for the concierge and front desk. This will ensure the recommended distance is kept between guests in the main hotel lobby.
Hand Disinfection: Team members will comply with mandatory and regular hand washing and sanitization.
Sanitizing of Equipment: Front Desk and frequently touched areas to be disinfected on a regular basis throughout the day and night.
Touchless Interactions: Touchless payment options and e-mail receipts will be encouraged; Payment terminals will be disinfected before and after each transaction. Our reservations team will be requesting pre-payment prior to your arrival.
Key Cards: We will have apartment keys available which will be sanitized prior and post to being issued to our guests.

Social distance: clear signage will be shown to avoid crowds in the elevators.
Hand disinfection: hand sanitizer will be available next to elevators.
Sanitation: We will disinfect high contact point areas in elevators, especially operation buttons, with appropriate chemicals.

Room sanitation: Frequently touched areas - will be disinfected regularly, for example phone, remote control, handles, toilet seat / flush, taps, shower controls, kettle, light switches, air conditioning control panel, brush of clothes, hair dryer, bottle opener, safe, wastebaskets.
Bedding and towels: Bedding will be handled with extreme care to avoid dust accumulation and possible contamination;
Used clothing will be washed at a minimum of 70 ° C for at least 25 minutes.
Utensils: glassware, tableware and cutlery in the rooms will be disinfected accordingly.
Ventilation: every time a bedroom is prepared; we will make sure it is ventilated by opening windows.
Housekeepers: All of our living room housekeepers will wear personal protective equipment as required by local health guidelines.

EPIS for public area attendees: Our team members will wear protective gear as required by local health guidelines; These guidelines will be applied by management; Our supervisors will oversee the proper use of the EPIS; The PPE will be replaced and disinfected as necessary.
Sanitation: Hand sanitizer dispensers are available throughout the hotel and we regularly disinfect all high contact points, eg elevators, telephones, phone chargers, chair arms, tables, handrails, door handles, toilets / toilets and facilities for changing babies
Hotel Sanitation Guidelines: We will display signs in public areas to remind our guests and visitors to observe social distancing, hand washing / hand sanitizing.
Social distancing: We will reorganize the furniture in our public areas in such a way that it allows an adequate social distancing.
Soft Furniture: Our soft furniture will continue to be periodically vaporized.

PPE for Team Members: Our team members will wear protective gear as required by local health guidelines.
Hands Disinfection: Mandatory hand sanitation will be enforced for our team members. Hand sanitizer will be readily available to our team in the back of the house.
Social Distancing – Entrance: We will place discreet, yet visible areas to maintain social distancing.
Social Distancing – Dining Room: We will reduce the number of tables to maintain social distancing guidelines. Tables will be appropriately set apart from each other. Team members will apply appropriate distancing when interacting with guests and each other.
Table & Chairs Disinfection: Table-tops and chair arms will be disinfected after each party has left. The placemats will be changed and disinfected after each party has left.
Ventilation: We will ventilate all restaurant outlets after each meal period.

COVID-19 Symptoms: Any team member suffering from sore throat, dry cough, shortness of breath, fatigue, vomiting and / or diarrhea will be asked to remain at home and self-isolate for a minimum of 14 days
Hand Disinfection: Mandatory hand washing, and sanitation will be enforced for our team members. Hand sanitizer will be available for team members.
Social Distancing: All team members will comply with the 1,5 meters social distancing rules.
Key High-Touch Points: Frequently touched surfaces will be disinfected regularly, e.g. tables and chairs, door handles, light switches, telephones, keyboard, mouse, hot water kettle, printer/copier/scanner, etc.
Personal Protective Equipment PPE: Team members will be given PPE as indicated by Company Policy and/or local health guidelines; supervisors will monitor the correct use of PPE. PPE will be replaced and disinfected as required.
Changing of Uniforms: Fresh uniforms (e.g. items that directly touch the skin such as shirt, blouse, or chef's jackets/aprons) will be provided to all team members as required.
Wash Hand Basins: Wash hand basins will be fully equipped with necessary utilities; hot water, antibacterial wash and disposable towels. We will also ensure that all our bins are disinfected daily.
Hand Sanitizer: Hand sanitizers will be located at strategic points.
inside lockers: Changing rooms will be thoroughly disinfected daily.
Meetings: We will move furniture and chairs to adhere to social distancing regulations; hand sanitizer will be readily available; we will ensure proper ventilation e.g. open door / window if meeting lasts for more than 30 minutes; we will continue to disinfect table tops and chair arms after each meeting and during breaks where appropriate.
Kitchen Visitors: We will impose a restricted visitor entry to all kitchens for non-kitchen / stewarding / food service personnel. PPE of gowns, masks and gloves must be worn by any visitors.
Vegetable and Fruit Sanitization: We will ensure proper cleaning of fruit and vegetables using approved sanitizing agents where appropriate.
Kitchen Sanitation: Our operational kitchens will continue to be cleaned and sanitized at more frequent intervals as dictated by hotel cleaning schedules.
Disinfection of Food Equipment, Utensils and Tools: We will clean and sanitize all food production equipment, preparation surfaces and all touch points frequently and as required.
Sterilization of Glassware, China and Utensils: These are washed in our dishwashers and sanitized during rinse cycle of 82°C. Team members handling equipment after will be wearing gloves and all equipment will be stored in a sanitized environment.