Smoking is only allowed outside, such as on terraces or balconies.

The hotel has a designated space where meetings can be held.

Yes, banquets and ceremonies can be held at the hotel.

No, the hotel does not allow pets.

Yes, this service is available for a fee.

No, we do not have staff for childcare services. Children must always be under the supervision of their parents/guardians.

No. The Canary Islands do not have a tourist tax.

The rates presented are per room.

Children up to 2 years old (inclusive) do not pay.

For online platforms, yes. Directly with the hotel, there are other options.

Yes, it is possible to request an invoice in the name of the company.

If payment is made at check-in, it can be done with any card whose holder is present at check-in.

No, we do not have connecting apartments.

Yes, the schedule can be checked on our web app or at reception.

Yes, all types of apartments have a terrace.

Yes, all types of apartments have panoramic views of the sea and the Cliffs of Los Gigantes.

Yes, there is a wake-up call service in the hotel.

Yes, the rooms are soundproofed.

Yes.

Yes.

There is no time limit for night check-in.

Yes, the reception is open 24 hours.

English, Spanish, and French are spoken at the reception.

You must inform us at the time of booking and make sure to inform the staff of your allergy whenever you consume something in the hotel.

Directly with the hotel via phone or email.

The hotel has accessible rooms and common areas.

Yes, there is a lobby and public spaces in the hotel.

Yes. Any changes to the reservation must be made directly with the hotel through our reservations department.

Yes, breakfast includes lactose-free milk.

We always have vegetarian options. For vegan options, please ask in advance and/or consult our service staff.

Yes, breakfast includes gluten-free products. Please inform our staff about your dietary needs on the first day you visit the restaurant so we can offer you personalized service.

There are two electric chargers available for our guests.

Sign up for the Royal Sun Rewards program, which is free, and authorize the sending of information.

The payment methods for reservations made on the website are direct payment at the hotel or prepayment with a card depending on the chosen rate.

The best available rate is the main advantage of booking online directly on the website.

Yes, breakfast includes lactose-free milk.

It depends on the chosen rate, please check the rate conditions at the time of booking.

Yes, our reservations team can always book directly matching the available online rates.

We have rooms with both options. Check the characteristics of the selected apartment for more information.

All guests aged 14 and over must present a valid ID or passport at check-in. Pay attention to expiration dates.

Reservations can be canceled through the reservation confirmation received in the associated email, as long as the rate allows it. You can also contact us via email (reservas@royalsunresort.com) or phone (+34 922 862 802).

Via email guestservices@royalsunresort.com or phone +34 922 862 802

Parking is available for a fee. It costs a fixed rate of €7 per night per car.

Yes. Our hotel has a space where guests can store their luggage before check-in and after check-out.

We do not take parking reservations.

There are two elevators for guest use.

Yes, there is Wi-Fi service throughout the hotel. We also offer a Premium service for those guests who require stable and high-speed networks (for a fee).

At the reception, you can book tours, transfers, excursions, tickets and admissions, taxis, etc.

You must send us an email at recepcion@royalsunresort.com describing the lost item and when you stayed at our hotel. We will respond via the same channel. Please note that the maximum period for keeping lost items at the hotel is 3 months.

Yes, breakfast includes gluten-free products. Please inform our staff about your dietary needs on the first day you visit the restaurant so we can offer you personalized service.

Yes, Royal Sun Resort has the Royal Sun Rewards program. You can find more information at this link: Royal Sun Rewards

The available payment methods are cash (amounts less than €999) or credit card.

Yes, if the legitimacy of the credit card can be verified.

Check at the time of booking what is included in each rate. The apartment and the services included in each of them are always included. It may also include breakfast and/or dinner.

The prices shown on our website already include the IGIC.

We have rates with breakfast included and rates without breakfast. Check the rate you want when making the reservation.

Contact recepcion@royalsunresort.com and they will send you a copy of your invoice by email.

Yes, it is possible to request additional pillows and sheets.

What is the price? Yes. There are different packages and decorations available. You can check those available at the time of your stay in the packages and extras section after searching for dates.

There are two types of apartments, standard and luxury. These are further divided into 3 or 4 subtypes depending on the capacity of people each can accommodate.

Yes, all apartments have air conditioning in the living area, and some types also have it in the bedrooms. For more information, check with the hotel.

Check-in is from 4 PM. For early arrivals, guests must contact the hotel to check availability. Additional costs may apply.

Check-out is until 12 PM. For late departures, guests must contact the hotel during their stay to check availability. Additional costs may apply.

No, the hotel does not allow access to guests where all apartment occupants are minors without the accompaniment of an adult.

Reservations can always be made from our website. If you have any questions or concerns and would like more personalized service, you can also contact us via email ( guestservices@royalsunresort.com) or phone (+34 922 862 802).

Due to the tropical climate of the Canary Islands, any of the 365 days of the year are suitable for a beach vacation.

The hotel cannot guarantee a specific floor, although we will try to accommodate the customer's request. Preferences should be noted in the reservation or communicated to the hotel in time.

Yes. After making the reservation, we will send you an email with instructions on how to proceed with pre-check-in 3 days before your arrival. You can complete your details and avoid wasting time upon arrival at the hotel.

Half-board includes breakfast from the day after arrival at the hotel until the day of departure and dinner from the day of arrival at the hotel until the day before departure. Dinner cannot be exchanged for one or more lunches at the hotel. Drinks are not included.